Customer Service Associates

a) Purpose and Overview

The purpose of posting this job description is to attract highly qualified individuals who can contribute their expertise and passion to our growing company as Customer Service Associates. As a Customer Service Associate, the successful candidate will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. They will be responsible for providing exceptional service and support to our customers, resolving their inquiries and issues in a timely and efficient manner.

The job post for Customer Service Associates entails handling a wide range of customer interactions, including phone calls, emails, and live chat. The ideal candidate should have excellent communication skills, be adaptable to different customer needs and situations, and thrive in a team-oriented environment. This role offers an opportunity to work in a fast-paced and dynamic setting, where the individual can make a significant impact on customer satisfaction and contribute to the overall success of the company.

b) Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers in resolving their issues and concerns, ensuring their satisfaction
• Manage and prioritize multiple customer interactions simultaneously
• Document customer interactions and maintain accurate records
• Collaborate with team members to address complex customer issues
• Identify and escalate unresolved customer concerns to the appropriate department
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers
• Proactively identify opportunities to improve customer service processes and procedures
• Assist in training new customer service associates
• Contribute to a positive and supportive team environment

c) Requirements

• Graduate with 0 to 1 year of experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Ability to adapt to different customer needs and situations
• Strong problem-solving skills and ability to think critically
• Ability to handle difficult and demanding customers with professionalism and empathy
• Strong organizational and time management skills
• Ability to work well in a team-oriented environment
• Proficiency in using customer service software and tools
• Attention to detail and accuracy in documenting customer interactions
• Ability to remain calm and composed under pressure

Key Carrier Management Service offers a host of such services that enhances your business driving them towards optimum growth and scalability. Backed by 11 years of experience in outsourcing services, we continue to circle back on our philosophy of providing you – our clients – maximised value. Our diverse portfolio stands testimony to that.

To deliver the best possible experience, we aid your business with outsourcing solutions that include but not limited to voice as well as non-voice processes, BPO, KPO, Accounting Service, Remote Staffing, Digital Marketing, and more.

While you serve your clients with your best output, we redirect our efforts to help you improve your outputs with our customer-focussed technology aided solutions. From optimising your management to taking over telemarketing on your behalf, we dive deep into your business and catalyse your operations in a way that you stay ahead of the curve.

Our dedicated team specialising into Information Technology (IT) unearth every possible stone to innovate and integrate time saving solutions into your business. Our highly-equipped infrastructure of 120 resources has worked across diverse industries, including clients from the US, over the last decade and we are soon to expand to 500.