Senior Site Reliability Engineer

ABOUT NOUS

Nous Infosystems is a CMMi Level 5 SVC + SSD v1.3, ISO 9001:2008, ISO/IEC 27001:2013 certified global information technology firm providing software solutions and services across a broad spectrum of industries and domains. Nous Infosystems has been delivering quality technology outsourcing solutions to customers across varied industry domains for nearly two decades. Major offerings include Digital Transformation Solutions, Enterprise Mobility, Business Intelligence, DevOps, MS Dynamics CRM, Cloud Computing, Application Development and maintenance, Business Intelligence, Remote Infrastructure Management Services, Enterprise Application Integration, Product Engineering Services and Independent Software Testing.

To know more about the company pls. visit our website www.nousinfosystems.com .

We are on the lookout for a SRE specialist with the following background.

Job Title: Senior Site Reliability Engineer (SRE)

Experience:- 5-10 years

Location: Bengaluru

Responsibilities:

• At least 4-6 years of experience with Site Reliability Engineering in Microsoft platform
• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications
• Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible.
• Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.
• Communicate on a deeply technical level and be the single point of contact for interfacing with large enterprise customers for handling service escalations and driving the issues to resolution.
• Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.
• Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc.
• Analyze data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind.

Required skills and qualifications

• Knowledge of one or more scripting languages, such as Python, PowerShell and JavaScript
• Good knowledge of Azure cloud environment, Azure services, App Insights, monitoring tools such as Splunk and or Datadog, , event viewer etc.
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Understand System and network issues and coordinate with relevant teams for resolution.
• Preferred skills and qualifications
• Previous success in service reliability engineering
• Coding experience beyond simple scripts

Nous Infosystems is a global software services and solutions provider. Established in 1996, we have grown into a mature mid-sized IT solutions provider delivering innovative technology solutions and services across multiple domains.