Customer Support Specialist

Purpose and Overview

The purpose of this job description is to attract highly qualified candidates for the position of Customer Support Specialist at our growing company. As a Customer Support Specialist, the successful candidate will play a crucial role in providing exceptional customer service and support to our clients. They will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

The Customer Support Specialist will work closely with our customers to understand their needs and provide appropriate solutions. They will also collaborate with other team members to improve customer support processes and contribute to the overall success of the company. This position offers an opportunity to join a dynamic team and make a significant impact on our customers' experience.

Responsibilities

• Handle customer inquiries and provide accurate and timely responses
• Resolve customer complaints and issues in a professional and efficient manner
• Ensure customer satisfaction by understanding their needs and providing appropriate solutions
• Collaborate with other team members to improve customer support processes and procedures
• Maintain a high level of product knowledge to effectively assist customers
• Document customer interactions and maintain accurate records
• Identify and escalate complex issues to the appropriate department
• Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome
• Provide feedback to management on customer trends and issues
• Stay up-to-date with company products, services, and policies

Requirements

• Graduate with a minimum of 0-2 years of experience in customer support or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle difficult and demanding customers with professionalism and empathy
• Proficient in customer service software and CRM systems
• Ability to work well in a team environment
• Attention to detail and strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in a fast-paced and dynamic environment
• Preferred gender: Male or Female

We are Startup Recruitment agency, recruit across PAN India. Specialise in BPO Hiring.